Returns and Refunds

At atore, we strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we offer a hassle-free returns and refunds policy, subject to the following conditions:

Returns Policy:

• You may return items within 2 days of delivery for a full refund or exchange, provided they are in their original condition and packaging.
• To initiate a return, please contact our customer support team with your order details and reason for return.
• Once your return request is approved, we will provide you with a return shipping label or arrange for pickup.
• Please securely package the items to be returned and affix the provided shipping label.
• Once we receive the returned items and verify their condition, we will process your refund or exchange promptly.

Refunds Policy:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 4 days for the refunded amount to reflect in your account, depending on your payment provider’s processing times.
• Shipping fees are non-refundable, unless the return is due to an error on our part.

Exclusions:

• Certain items, such as perishable goods, gift cards, and personalized items, may not be eligible for return or refund unless they are faulty or damaged.
• Returns of perishable items must be initiated within [number of hours/days] of delivery and accompanied by photographic evidence of the issue.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photographic evidence.
• We will replace the item at no additional cost or provide a full refund, depending on your preference.

Cancellations:

• Orders can be canceled within 1 days of placement, provided they have not been dispatched for delivery.
• To cancel an order, please contact our customer support team with your order details as soon as possible.

Policy Changes:

• We reserve the right to amend our returns and refunds policy at any time. Any changes will be communicated to you through our website or via email.

For further assistance or inquiries regarding returns and refunds, please reach out to our customer support team.